Biometrics will have a key role to play in restoring passenger confidence in the airline industry during the current coronavirus crisis and once the world is finally free of the pandemic, according to Ricardo Vieira, regional director Middle East & Africa, Vision-Box.
Dubai-based Emirates Airline is leading the way, with the contactless airport experience open to passengers travelling from and through the emirate, Vieira told Arabian Business.
He said the technology, which was first introduced through Emirates back in November 2019 and relaunched in October last year after the coronavirus-enforced lockdowns, has taken on greater significance in light of the virus and necessary safety precautions.
He said: “The fact that you just look at the camera and the doors open and go, that created quite an excitement. Nowadays because of Covid it even has an added appealing factor which is that you don’t touch anything.
“The fact that you are in self-service mode and just presenting your face to a camera and you don’t need to touch anything and you won’t have an officer picking at your passport and boarding pass and then giving you it back, that’s a direct benefit.”
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